Cerberus respects your privacy rights and is committed to protecting your privacy.  The intent of this statement is to describe how your personal information will be gathered, tracked, or used when prompted for your information on our website(s) or when requesting service(s).  It is your choice to provide us with this information when prompted and you are able to visit the majority of our site without revealing any of your personal information.

What information do we collect/track?

We may request personal information when you place an order, request a service, answer a survey, enter a contest, correspond with us or engage in certain other activities on our website.  For example:

• If you submit an order with us, we will ask you for the information needed to complete the transaction - such as your name, address, and telephone number.

You make the decision whether to proceed with any activity that requests personal information.  If you do not wish to provide the requested information, that is your choice.  However, you may not be able to complete the transaction or receive the requested service(s).

How do we use the information we collect?

Some of the ways this personally identifiable information can be used includes:

• To provide you with information about new products, services, newsletters, informative emails, and research on future product ideas or improvements;
  
• To enable us to create information that is relevant to you;
  
• To provide special offers that may be of interest to you;
  
• To help us obtain better products and services to meet your needs;
  
• To allow you to purchase products, obtain access to service(s) or otherwise engage in activities you select;
  
• To help you quickly find products, services or product information important to you.

Email

Cerberus may send you communication, including informative emails/newsletters about new products, special offers, and services.  Out of respect for the privacy of our users we only send these types of communication when requested.  This communication is to provide you with special offers from Cerberus that may be of interest to you, and contains only offers from Cerberus, never a third party.  Users who no longer wish to continue receiving communications from us, including informative emails/newsletters about new products, special offers, services, may opt-out of receiving these communications in the following ways:

• By clicking on the unsubscribe link included in each email
• By sending email to us
• By Postal Mail:

ATTN: Unsubscribe
Cerberus
PO Box 894
Noarlunga Centre
South Australia 5168
Australia

Who may we share your information with?

In addition, Cerberus retains the services of outside companies to provide services for us.  They may be used to ship products, receive credit card payments, or handle order processing.  We require that these companies keep the personal information of customers secure and confidential.  We also require that these companies use personal information only on behalf of Cerberus and not for any secondary purposes.

Please be advised that in certain instances, it may be necessary for Cerberus to disclose your personal information to government officials or otherwise as required by our legal obligations.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests.  Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information.  Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, age level).  Contact information will be used to notify the winners and award prizes.  Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

How do I Opt-out?

Cerberus provides a number of ways for you to 'opt-out' of receiving additional information from us.  We may offer you these choices at the time you give us your information.

If you are on a Cerberus web page that requires personal information but does not offer communication choices, or you would like to change your preferences for information that you have previously provided, please send us an or use one of the other communication channels at the bottom of this statement.

If you do not wish to continue receiving our e-mail newsletters you can opt-out of receiving these communications by replying with "unsubscribe" in the subject line of the email or entering your details in the unsubscribe section of our newsletter page.

How is my personal information protected?

We have taken security measures, consistent with international information practices, to protect your personal information.  These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction, both online and offline.  Sensitive information, such as credit card information, is transmitted using secure socket layer (SSL) encryption.

When our site asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.  While on a secure page, the lock icon on the web browsers will become locked, as opposed to un-locked, or open, when you are just ‘surfing’.

We also do everything in our power to protect user-information off-line.  All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices.  Only employees who need the information to perform a specific job (for example, our accounts officer or a customer service representative) are granted access to personally identifiable information.  Our employees must use password-protected screen-savers when they leave their desk.  When they return, they must re-enter their password to re-gain access to your information.  Furthermore, ALL employees are kept up-to-date on our security and privacy practices.  Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.  Finally, the servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions about the security at our website, please

Correction/Updating Personal Information

If a user’s personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us.  This is usually done by filling out a contact form.

Cookies

Cerberus may utilize cookies from time to time.  A cookie is a unique text file that a Web site can send to your browser software.  Cookies enable a Web site to tailor information presented to you based on your browsing preferences.  Cerberus may use cookies to personalize your pages, or to remember you when place and order or request a service.  If you do not want Cerberus to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a Web site tries to put a cookie in your browser software.  Rejecting cookies may affect your ability to access or use of some of the products and/or services at our web site.

Cerberus may also use user sessions/cookies to track your visit to our Web site.  While our Web servers may automatically log your IP address, this information does not identify you and you will still remain anonymous.

Website traffic

Cerberus maintains log files of the traffic that visits our website, we may track domain names, IP addresses and browser types from visitors to our site.  We use this information to track aggregate traffic patterns throughout the Cerberus website.  Such information is not correlated with any personal information.  We do not link any information gathered in these log files to personally identifying information.  Log files are used to manage traffic loads and information technology requirements for providing reliable service.

Links

This web site contains links to other sites.  Please be aware that Cerberus is not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this Web site.

Policy changes

In the event there is a major change to Cerberus' privacy practices, a notice will be posted on our web site.  If the change involves the use of your personally identifiable information, the notice will contain instructions on how you can opt-out of such use.

Cerberus contact information

We welcome your inquiries.  If you have any questions, comments, or would like to change your communication preferences, please or write to:

ATTN: Privacy
Cerberus
PO Box 894
Noarlunga Centre
South Australia 5168
Australia

Sincerely,
Cerberus Coins

This document was last updated Monday 13th December 2004 at 2:07pm AEST